Refund policy
NYTHERIN – Refunds & Returns Policy
At NYTHERIN, your satisfaction is our top priority. We want every dog parent to feel confident when shopping with us. Below you'll find our complete Refunds & Returns Policy.
1. Returns Eligibility
We accept returns for products that are unused and in their original packaging within 60 days of delivery. We cannot accept returns if the product has been damaged by the customer. Please inspect your order carefully upon arrival.
2. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at nytherin.co@gmail.com within 7 days of receiving your order. We may request photographic evidence to assess the issue. Once approved, we will arrange a replacement or a full refund.
3. Incorrect Orders
If you receive the wrong item, notify us at nytherin.co@gmail.com within 7 days of delivery. We will work with you to issue a replacement or a full refund, depending on your preference.
4. Non-Returnable Items
Sale items and gift cards are not eligible for returns or refunds. Please review your order carefully before completing your purchase.
5. Refunds Processing
Once your case is reviewed and approved, your refund will be processed to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
6. How to Initiate a Return
Contact our team at nytherin.co@gmail.com with your order number and a brief description of the issue. We'll guide you through the process and provide any further assistance you need. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
7. Packaging Your Return
When returning an eligible item, please ensure it is securely packaged in its original packaging to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.
8. Exchanges
If you'd like to exchange your item, please contact us at nytherin.co@gmail.com and we'll do our best to assist you. Exchanges are subject to product availability.
At NYTHERIN, we value your trust and want every experience to be a positive one. If you have any questions about this policy, don't hesitate to reach out — we're happy to help.
The NYTHERIN Pack